Question 1

How do I place an order?

Accepted Answer

Add your pieces to the cart, choose Checkout and complete the three steps: information, delivery and payment. You will receive an email confirmation within minutes.

Question 2

Can I change or cancel my order?

Accepted Answer

You can change or cancel within 12 hours of ordering by messaging us on WhatsApp (07081171801). After that, production may already have started.

Question 3

Do I need an account to order?

Accepted Answer

No. Guest checkout is available, though an account lets you track orders, save addresses and keep a wishlist.

Question 4

What is a pre-order?

Accepted Answer

A pre-order lets you reserve a piece before it is produced. Each pre-order product shows an estimated ship date, usually two to three weeks.

Question 5

Am I charged at the time of pre-ordering?

Accepted Answer

Yes. Payment is taken at checkout to secure your size and colour in the production run.

Question 6

Can I combine pre-orders with in-stock items?

Accepted Answer

Yes, but the whole order ships once the pre-order item is ready. Place separate orders if you would like in-stock items sooner.

Question 7

Where do you deliver?

Accepted Answer

We deliver nationwide across all 36 states and the FCT, and worldwide through our international courier partners.

Question 8

How long does delivery take?

Accepted Answer

Lagos same-day or next-day, other Nigerian states 2 to 5 working days, and international 5 to 10 working days.

Question 9

How much is delivery?

Accepted Answer

Delivery is free on Nigerian orders over ₦80,000. Otherwise rates start at ₦2,500 for Lagos and ₦4,500 nationwide.

Question 10

How do your pieces fit?

Accepted Answer

Tees and sweatshirts have a relaxed, true-to-size fit. Cropped tops are slightly shorter and closer to the body. See the Size Chart for measurements.

Question 11

Do you offer custom fits?

Accepted Answer

Yes. For made-to-order or custom-fit enquiries, message us through the Contact page and we will guide you.

Question 12

What if I am between sizes?

Accepted Answer

Size up for a roomy, layered look, or down for a closer fit. Our team is happy to advise on WhatsApp.

Question 13

What is your return policy?

Accepted Answer

Unworn, unwashed items with tags can be returned within 7 days of delivery for exchange or store credit. Pre-order and custom items are final sale.

Question 14

How do I start a return?

Accepted Answer

Email hello@savednstyled.com or message us on WhatsApp with your order number and reason for the return.

Question 15

When will I receive my refund?

Accepted Answer

Approved refunds are issued to your original payment method within 5 to 10 working days.

Question 16

Which payment methods do you accept?

Accepted Answer

We accept payments through Paystack (Visa, Mastercard, Verve, bank transfer, USSD), direct bank transfer, and pay on delivery within Lagos.

Question 17

Is my payment information secure?

Accepted Answer

Yes. Online payments are processed by Paystack using bank-grade encryption. We never see or store your card details.

Question 18

Why was my payment declined?

Accepted Answer

Declines are usually due to bank limits or incorrect details. Try again, use another card, or choose bank transfer.

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